FAQ: Celebration Accounts
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Jill Brocar How do I invite family members to add funds to an existing celebration account?
How do I invite family members to add funds to an existing celebration account?
What is a PS Celebration Account?
A Celebration Account is a salon spending account for residents that allows families and friends to connect to it and gift funds for use in the salon for purchases while earning rewards.
How it works:
PS Celebration Accounts allow families and friends to purchase gifts online and help the resident earn rewards in the salon.
Residents can get their login credentials from the POS in the salon. They will need these credentials to login to the Celebration Account portal.
How friends and family join the Celebration:
- Quickly set up a secure account, connect with the resident, and purchase your first gift
- You can also authorize services, choose the frequency, and set a tip amount.
- Make additional gift purchases at any time and enjoy the peace of mind of providing your loved one with the services and products they love!
How does my loved one know they have funds available to them?
Our PS Pros will hand deliver notification cards to the resident alerting them that funds have been added to their Celebration Account. Once the connection is made all future gifts automatically go to the residents account.
How do I know how much to put into my loved one's PS Celebration Account?
The total you add to their account is totally up to you! To help get a better idea of what’s available to your loved one, please see the full menu of products and services in the Salon Offerings tab.
How does the spending from my loved one’s account work?
Funds are withdrawn from a resident’s PS Celebration Account on a first in, first out basis. If there are multiple deposits made to a resident’s account, only the resident will be able to see the total available. Each depositor will be able to only see the funds he/she has contributed.
Can I set up PS Celebration Accounts for multiple residents?
Yes! You can gift all of your loved ones Celebration Accounts. Even if they are in different communities.
Simply create or log into your account and from the dashboard click on the + sign and connect to your loved one.
Can I add multiple residents to one PS Celebration Account?
No. Each PS Celebration Account is associated with a single resident. We are not able to offer pooled accounts at this time. Please add each resident individually by clicking add connection.
Can I set up a recurring deposit to the account?
Yes! Recurring payments are now available.
Once you have created your first connection and the connection is verified you can activate our Auto Fill-Up service so your loved one is never without salon funds.
You will receive an email when a fill-up is made and these setting can be changed at anytime.
When I enter my credit card for payment, why does it not allow me to check out?
Your internet browser could be blocking pop-ups. Please make sure your pop-up blocker is off. Also, Google Chrome seems to be a more user-friendly browser for completing payments. When adding funds, make sure you click on the card and the box is checked.
Why can't I see receipts for my loved ones services?
The account belongs to the resident and only they can see their receipts by getting their login credentials from the POS in the salon.
I still need help. What do I do?
If you still can't find what you're looking for, we’re here to help! Please call our support team at 888.444.9974 or connect with us here customerservice@salonps.com We look forward to helping you!